Most new operators hit a wall at credentialing. This guide walks you through the exact steps — state by state — so you can get authorized with ModivCare and MTM and start getting dispatched faster.
Each broker has its own application. Here's what you'll need for every submission — and what to expect from each.
A National Provider Identifier is required for all billing. Without it, no broker will credential you.
Your business must be a legal entity before brokers will contract with you.
Brokers require documentation for every vehicle you'll dispatch.
NEMT operators carry higher insurance minimums than standard rideshare.
Every driver on your roster needs cleared before you can be credentialed.
With everything in hand, apply to each broker in the states where you want to operate.
These are the two major NEMT brokerage chains in the US. Most trips flow through one of them.
| Broker | Coverage | Contracting Status | Provider Portal | Notes |
|---|---|---|---|---|
| ModivCare Formerly LogistiCare |
AZ
CO
FL
GA
KS
KY
MI
MO
MS
NC
OH
PA
TN
TX
VA
WV
|
Accepting new operators | provider.modivcare.com → | Largest NEMT broker in the country. Most states require separate Medicaid provider enrollment in addition to broker contract. |
| MTM Medical Transportation Management |
AR
CA
CT
DE
HI
IL
IN
LA
MD
MN
MO
NE
NJ
NY
OK
OR
SC
VA
WI
WV
|
Accepting new operators | mtmonline.net/providers → | Nationwide presence, strong in Midwest and Northeast. Growing rapidly in Southern states. Often faster credentialing than ModivCare in smaller markets. |
No matter which broker you're applying to — these don't change.
Individual Type 1 NPI. Free to apply at npires.cms.hhs.gov. Takes 1–5 days.
LLC or equivalent. Federal EIN. State Medicaid provider enrollment where required.
Registration, inspection certificates, ambulance/PTV certs if applicable. All vehicles listed on contract.
$1M GL + $1M commercial auto minimum. Named insured must match broker contract.
Fingerprints, DMV records, sex offender registry, drug screening for all drivers.
Used for 1099 contractor setup. Have it ready — you'll need it for every application.
Tell us about yourself and we'll follow up with a personalized credentialing checklist for your state — at no cost.
We'll send your personalized credentialing checklist to your email within 24 hours.
No spam. No sales pressure. Just the info you need to get credentialed.